KIIP 3: Unit 4–Essential Words and Phrases About Exchange and Refund

Welcome to KIIP Level 3: Unit 4 about Exchange and Refund! In this lesson, we'll learn vocabulary and grammar related to shopping, exchanges, and refunds in Korea. You'll be able to describe product issues, request exchanges or refunds, and discuss shopping experiences in various situations.

This unit introduces two key grammar patterns:

1.     Verb + - 만하다 (worth doing...) - Used to describe something worth doing or trying

2.     Verb/Adjective + -/ 가지고 (because... and then) - Used to explain reasons and subsequent actions

KIIP 3 Unit 4 Exchange and Refund

Essential Vocabulary & Phrases

Product Issues (제품 문제)

Korean

English

사이즈가 작다

The size is small

색상이 다르다

The color is different

바지가 헐렁하다

Pants are loose

바지가 끼다

Pants are tight

얼룩이 있다

To have stains

단추가 떨어지다

Buttons fell off

바느질이 잘못되다

The sewing is poor

디자인이 마음에 들다

Don't like the design

Customer Service (고객 서비스)

Korean

English

교환하다

To exchange

환불하다

To refund

고객 센터에 문의하다

To inquire about customer service

소비자 상담 센터에 상담하다

To consult consumer counseling center

Shopping Terms (쇼핑 관련 용어)

Korean

English

치수

Size

실수

Mistake

택배비

Delivery fee

추천하다

To recommend

가능하다

To be possible

개봉하다

To open (package)

훼손하다

To damage

구입하다

To purchase

신선식품

Fresh food

냉동식품

Frozen food

파손

Damage

수선하다

To repair

불가능

Impossible

증정품

Free gift

반납하다

To return

구매점

Purchase location

미개봉

Unopened

포장하다

To wrap

문의하다

To inquire

판매자

Seller

특별하다

To be special

세일 상품

Sale items

소비자

Consumer

 

Grammar Notes & Examples

1. Verb + - 만하다 (worth doing...)

Used to describe something worth doing or trying

Conjugation Rules:

·        보다 만하다 (worth seeing)

·        가다 만하다 (worth going)

·        먹다먹을 만하다 (worth eating)

·        읽다읽을 만하다 (worth reading)

Examples:

1.     책상은 오래됐어요. - 오래됐지만 아직 튼튼해서 만해요.
This desk is quite old. -It's old but still sturdy, so it's worth using.

2.     사회통합프로그램 3단계 공부가 어때요? -2단계보다 어렵지만 공부할 만해요.
How's KIIP Level 3 studying? -Harder than Level 2, but worth studying.

3.     물냉면은 맵지 않아서 먹을 만해요.
Cold noodle isn't spicy, so it's worth trying.

4.     요즘 만한 영화가 있으면 소개해 주세요.
Please recommend any movies worth watching these days.


2. Verb/Adjective + -/ 가지고 (because... and then)

Used to explain reasons and subsequent actions

Conjugation Rules:

  • 사다 가지고 (bought and...)
  • 많다많아 가지고 (many and...)
  • 먹다먹어 가지고 (ate and...)
  • 예쁘다예뻐 가지고 (pretty so...)
  • 환불하다환불해 가지고 (refunded and...)

Examples:

  1. 무슨 일로 오셨어요? -사이즈가 작아 가지고 사이즈로 교환하려고요.
    Why did you come? -Because it's small, so I want to exchange for a bigger size.
  2. 지난주 회식에 왔어요? -고향 친구가 가지고 집에 일찍 갔어요.
    Why didn't you come to the company dinner last week? -Because my hometown friend came, so I went home early.
  3. 환불했어요? -얼룩이 있어 가지고 환불했어요.
    Why did you get a refund? -Because there was a stain, I got a refund.
  4. 자동차는 비싸 가지고 지금 사겠어요.
    The new car is expensive, so I can't buy it now.

 

 

Speaking Practice

Click to listen to the audio and try to repeat speaking.

직원: 어서 오세요. 무엇을 도와드릴까요?
(Staff: Welcome. How can I help you?)

라흐만: 어제 건데 단추가 떨어져 가지고 교환하고 싶은데요.
(Rahman: I bought this yesterday, but the button fell off so I want to exchange it.)

직원: , 그러세요? 잠시 제품 먼저 확인해 보겠습니다. (잠시 ) 이거 제품인데 색상이나 디자인이 맞는지 확인해 보시겠어요?
(Staff: I see. Let me check the product first. (After checking) Here's a new product. Could you check if the color and design are right?)

라흐만: 이거 좋습니다.
(Rahman: This one is good.)

직원: 그럼 이걸로 교환해 드리겠습니다. 결제하신 카드하고 영수증은 가지고 오셨지요?
(Staff: Then I'll exchange it for this. Did you bring your payment card and receipt?)

라흐만: , 여기요.
(Rahman: Yes, here they are.)

직원:  제품도 교환이나 환불 원하시면 일주일 이내에 가격표 제거하지 마시고 가져오세요.
(Staff: If you want to exchange or refund this product too, please bring it within a week without removing the price tag.)

 

Reading Comprehension

교환 또는 환불을 받고 싶은데 어떻게 해야 할까요?
(How can I get an exchange or refund?)

3 백화점 세일 기간에 청바지를 구입했습니다. 매장에서 입었을 때는 괜찮았는데 집에 와서 다시 입어 보니 사이즈가 작은 같았습니다. 그래서 다음 영수증을 가지고 매장에 가서 환불 요청을 했습니다. 하지만 환불을 받을 없다는 이야기를 들었습니다. 영수증에 '세일 상품은 환불 불가, 교환은 3 이내'라는 안내가 있었기 때문입니다. 환불을 없으면 교환이라도 하고 싶었지만 교환도 없었습니다. 제가 교환 또는 환불을 받을 있는 방법이 있을까요?

답변:
안녕하세요, 문의하신 내용에 답변 드립니다. 물건을 사신 보통 영수증을 가지고 이내로 오시면 교환, 환불이 가능합니다. 하지만 매장에서 판매자로부터 교환 혹은 환불에 대해 특별한 내용을 안내 받았다면 내용에 따라야 합니다. 영수증에 '교환은 3 이내, 세일 상품은 환불 불가'라고 안내되었다면 문의 주신 내용에 따라 소비자 분께서는 환불 교환을 받으실 없습니다.

Translation:
Three days ago, I bought jeans during a department store sale. They seemed fine when I tried them on at the store, but when I tried them again at home, the size felt small. The next day, I went to the store with my receipt to request a refund, but was told it wasn't possible because the receipt stated, "No refunds on sale items, exchanges within 3 days." When I couldn't get a refund, I wanted to exchange them but couldn't do that either. Is there any way I can get an exchange or refund?

Reply:
Hello, thank you for your inquiry. Normally, you can exchange or refund items within one month with your receipt. However, if the seller gave special instructions about exchanges/refunds at the store, you must follow those. Since your receipt states "Exchanges within 3 days, no refunds on sale items," unfortunately you cannot get a refund or exchange according to these terms.

 

Quiz

Translate into Korean using the grammar and vocabulary from this lesson:

1. This winter jacket is expensive but worth buying.

2. I bought this yesterday, but the sewing is wrong, so I want to exchange it.

3. The pants are loose, so I want to exchange them.

4. If there's any movies worth watching these days, please recommend them


Answers:

1. 이 겨울 코트는 비싸지만 만해요.
2. 어제 이걸 샀는데 바느질이 잘못돼 가지고 교환하고 싶어요.
3. 바지가 헐렁해 가지고 교환하고 싶어요.
4. 요즘 만한 영화가 있으면 소개해 주세요.

 

Conclusion

In this lesson, we learned to:
• Request exchanges/refunds using -
/ 가지고 to explain reasons
• Evaluate products using -
만하다 (worth doing)
• Navigate store policies about returns and exchanges
• Describe common product issues (sizes, stains, defects)

Practice these expressions at stores to become a confident consumer in Korea! 🛍️💳

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